Privacy Policy
This Privacy Policy explains how Wanted Win Casino collects, uses, stores, and protects your personal information when you visit or use our website at wantedwinca.com. We are committed to safeguarding your privacy and ensuring transparency about our data practices. Please read this policy carefully to understand how we handle your information.
Information We Collect
We collect various types of information to provide and improve our services, comply with legal obligations, and ensure a safe gaming environment. The data we gather falls into the following categories:
Personal Information You Provide
When you register an account, make a deposit, or contact our support team, we may collect details such as your full name, date of birth, email address, residential address, phone number, and payment information. This information is necessary for account verification, processing transactions, and meeting regulatory requirements, including age verification and anti-money laundering checks.
Technical Data
We automatically collect certain technical information when you access our site, including your IP address, browser type, operating system, device identifiers, and browsing behaviour such as pages visited and time spent on the site. This data helps us maintain the security of our platform, improve user experience, and analyse site performance.
Transaction Information
We record details of your deposits, withdrawals, bets, and bonus usage. This data is used to process transactions, apply bonus terms, and detect unusual activity that may indicate fraud or problem gambling.
How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your account
- To verify your identity and age as required by law
- To process deposits and withdrawals securely
- To apply bonus terms and conditions, including wagering requirements and eligibility checks
- To communicate with you about your account, including transactional messages and support responses
- To comply with legal and regulatory obligations, such as anti-money laundering and responsible gaming requirements
- To improve our website and services through aggregated analytics
- To detect and prevent fraud, money laundering, and other prohibited activities
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and provide personalised content. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic site functionality, such as logging in and maintaining session state | Session or persistent as needed |
| Analytics Cookies | Collect anonymous data on how you use the site, helping us improve performance | Up to 2 years |
| Preference Cookies | Remember your settings and preferences, such as language and region | Up to 1 year |
| Marketing Cookies | Track your browsing to deliver relevant advertisements (with your consent) | Up to 90 days |
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect site functionality.
Sharing Your Information
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and processing transactions, such as payment processors, identity verification services, and customer support platforms. These providers are contractually bound to protect your data and use it only for the purposes we specify.
We may also disclose your information when required by law, such as in response to a court order or regulatory request, or to protect our rights and the safety of our users.
Data Retention
We retain your personal information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we keep data for up to five years after account closure, though certain records may be retained longer if required by applicable law.
Your Rights
As a user in Canada, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete data.
- Deletion: You may request the deletion of your personal data, subject to legal retention requirements.
- Restriction: You can ask us to limit how we use your data in certain circumstances.
- Portability: You have the right to receive your data in a structured, commonly used format.
- Withdrawal of Consent: Where we rely on your consent to process data, you may withdraw it at any time.
To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within a reasonable timeframe.
Security Measures
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, firewalls, secure server infrastructure, and regular security audits. We also restrict access to personal data to authorised personnel only.
Responsible Gaming and Age Verification
Wanted Win Casino promotes responsible gaming and strictly prohibits access by minors. We verify the age of all players during registration and may request additional documentation to confirm your identity. If you are under the legal gambling age in your province (18+ in most provinces, 19+ in some), you are not permitted to use our services. We provide tools to help you manage your play, including deposit limits, session limits, and self-exclusion options accessible through your account settings. For more information, please visit our Responsible Gaming page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any revisions will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after changes take effect constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team. You can reach us through our 24/7 live chat or by email. We are here to help.
For general information about our services, please refer to our Terms & Conditions. You can also learn more about our Welcome Bonus and the rules that apply to promotions.
Wanted Win Casino is operated by Dama N.V., a company incorporated under the laws of Curaçao, with licence number 8048/JAZ2020-13 issued by Curaçao eGaming (Antillephone N.V.). We are committed to protecting your privacy and ensuring a safe, fair, and enjoyable gaming experience for all our players.